WE’VE BEEN THERE, FIXED THAT.
The very best in Data Centre Hardware Maintenance
WE’VE BEEN THERE, & FIXED THAT.
The very best in Data Centre Hardware Maintenance
EXPERIENCED ENGINEERS FOR IMMEDIATE INCIDENT ESCALATION
Channel-C will assign a primary, secondary and tertiary engineer to each client location. You will see your primary engineer the majority of the time, with the secondary and tertiary engineers providing assistance and backup. All three will be familiar with your environment and facilities to provide best in class service.
Now is the time to consider a resilient and flexible support service
When the COVID-19 pandemic forced businesses to reprioritise and adapt to a remote workforce, IT teams had to shelve current projects and initiatives to accommodate a virtual environment. A year later, everybody is adjusting to a hybrid model and readying themselves for even skinnier budgets as they seek efficiency in data centre management and consolidation for the future.
Support Services from Channel-C provides an alternative to the standard original equipment manufacturer (OEM) post-warranty coverage for storage, servers and networking hardware, with potential cost savings of up to 30-40% vs OEM coverage. We offer full EOSL support of over a million technology assets to extend the life of data centre hardware/improve ROI and provide unmatched services with short-term contracts to suit your requirements – Our support services gives you the flexibility you need during hardware refreshes or cloud migrations.
With customisable service levels you can adjust or add and delete equipment from your contract at any time.
- 24 hours a day, 7 days a week
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) within 4 hours after customer contact
- 8:00 AM to 5:00 PM, Monday through Friday
- Initial phone-based diagnosis
- Field Engineer on-site (if required) the following business day after customer contact
Global Service Delivery – Monitor everything going on, virtually anywhere.
Geared up for mobility and the first of its kind in the support service hardware maintenance category, the customer portal brings the self-service convenience right to your mobile devices. Manage your data centre hardware maintenance from virtually anywhere, view all of your assets, solve any issue with greater efficiency and monitor improved response times, all delivered through a true ‘Single Pane of Glass’ for all service needs.
Supporting customers during Covid-19.
Managing a data centre effectively also prepares agencies for unexpected events or extreme circumstances like a global pandemic.
When the COVID-19 pandemic pushed many organisations to reprioritise and adapt to a remote workforce, IT teams had to shelve current projects and initiatives to accommodate a virtual environment. A year later, agencies are adjusting to a hybrid model and readying themselves for even skinnier budgets as they seek efficiency in data centre management and consolidation for today, tomorrow and beyond.
Last year’s shift to a fully remote or hybrid environment — with some employees at home and others on-site or in facility — has added new IT challenges for all business. Many have had to adjust to virtual private networks to accommodate a virtual environment, and from an IT perspective, have begun tackling their 2020 backlogs.
With the adoption of remote tools and managed services, we can deliver of short term support and maintenance contracts (from as little as 30 days) to ensure you don’t suffer from gaps in support coverage as a result of delayed or scrapped hardware refreshes.
Supporting customers during Covid-19.
Managing a data centre effectively also prepares agencies for unexpected events or extreme circumstances like a global pandemic.
When the COVID-19 pandemic pushed many organisations to reprioritise and adapt to a remote workforce, IT teams had to shelve current projects and initiatives to accommodate a virtual environment. A year later, agencies are adjusting to a hybrid model and readying themselves for even skinnier budgets as they seek efficiency in data centre management and consolidation for today, tomorrow and beyond.
Last year’s shift to a fully remote or hybrid environment — with some employees at home and others on-site or in facility — has added new IT challenges for all business. Many have had to adjust to virtual private networks to accommodate a virtual environment, and from an IT perspective, have begun tackling their 2020 backlogs.
With the adoption of remote tools and managed services, we can deliver of short term support and maintenance contracts (from as little as 30 days) to ensure you don’t suffer from gaps in support coverage as a result of delayed or scrapped hardware refreshes.
MONITORING MADE EASY
Fault resolved, ticket closed!
Fault resolved, ticket closed!
Automated Maintenance Process
The old way of managing a data centre is reactionary, time-consuming, costly and outdated. Whether you’re monitoring Storage, Server, or Network devices, Our monitoring services reduces the number of touchpoints between you and a maintenance solution to two easy steps.
As a leading Support Services and hardware maintenance provider, we offer exceptional global service for data centre storage, server and network hardware across 16 key vendors, supplying over 1,092,000+ technology assets.
CONTACT OUR SUPPORT SERVICES EXPERTS
We can help maximise your uptime after the OEM warranty. Request a quote from our team today
We can help maximise your uptime after the OEM warranty. Request a quote from our team today
Please complete the contact form and one of our team will be in touch.
